Pebble City User Guidelines (Notice)

1. General Provisions

(1) This "User Guidelines" applies to the "Pebble City" (hereinafter "game") service provided by Pebble Games (hereinafter "company").
(2) This "User Guidelines" supplements the provisions set forth in the “Terms of Use" and contains detailed rules necessary for the "company" to operate the "game" service and for "members" to use the service.
(3) The "company" may add, modify, or delete the contents of this "User Guidelines" to provide better "game" services. Any changes will be announced through available electronic means such as in-game notices, inboxes, or official community channels at least 7 days prior to the application date (30 days prior for changes that are unfavorable to members or involve significant matters).
(4) Matters not addressed in this "User Guidelines" will be governed by the "Terms of Use", relevant laws and regulations, and other general customs.
[Go to Terms of Use]
https://cdn.pebblecity.io/PEBBLECITY_TERMS_OF_USE.html

2. Definition of Terms

(1) The definitions of terms used in this "User Guidelines" are as follows:

① "Account" refers to the unique identification code issued by the "company" for the purpose of identifying the "member" and providing "game" services when the "member" installs and connects to the game client.

② "Guest Account" refers to an "account" that is not connected to accounts such as Google, Facebook, Apple, etc.

③ Terms not defined here follow the definitions in the "Terms of Use".

3. Naming Standards

(1) The naming standards apply uniformly to names directly chosen by "members," such as nicknames used in the game.
(2) "Members" are free to set their names.
(3) Despite the previous clause, names falling under the following categories are restricted. If the use of a restricted name is confirmed, the "company" may change the name at its discretion without prior warning and may take disciplinary action according to the usage restriction measures and sanction standards in Article 5.
① Names that cause discomfort to others
② Names containing profanity or vulgar language
③ Names containing cruel or violent expressions
④ Names containing lewd expressions or expressions that cause sexual shame
⑤ Racially or sexually discriminatory names
⑥ Names that disparage, criticize, insult, or mock specific individuals, regions, groups, or religions
⑦ Names deemed to have the intention of impersonating employees, associates, or operators of the "company"
⑧ Names that can be perceived or misunderstood as employees, associates, or operators of the "company"
⑨ Names that show intent to exchange "game"-related data such as "accounts" and items for cash or goods, or that may provoke such exchanges
⑩ Names that are antisocial or deemed to be created with the intention of glorifying antisocial individuals or groups
⑪ Names deemed likely to infringe on third-party trademarks or copyrights
⑫ Names deemed to have the purpose of advertising specific products or sites
⑬ Names that violate laws or public order, or are otherwise socially unacceptable
⑭ Any other names deemed by the "company" to violate the "Terms of Use" or this "User Guidelines"

4. Community Operation Standards

1) In-service communities (chat, boards, etc.) and community sites (SNS, Discord, etc.) are provided for the purpose of exchanging various information necessary for customers to use the service, engage in everyday conversations, and share opinions about the company and services.

2) The company does its best to create a healthy community and provide stable community services based on these principles. However, the company is not responsible for the loss of board data due to unforeseen accidents, natural disasters, or other technical issues.

3) The company, in principle, does not intervene in disputes between users within the community. However, it may partially intervene or mediate based on the severity of the problem or the degree of negative impact on multiple community users. Also, considering the severity, it may restrict community use without prior warning.

4) The company may move or delete posts or comments that do not match the nature of each community board. In addition, posts or comments that are unhealthy and against manners as described in Clause 5 below may be deleted without prior notice, and the author may face service usage restrictions.

5) The following types of posts or comments cannot be used within the community:

① Profanity, vulgar language

② Cruel or violent expressions

③ Lewd expressions or expressions that cause sexual shame

④ Racially or sexually discriminatory expressions

⑤ Expressions that disparage, criticize, insult, or mock specific individuals, regions, groups, or religions

⑥ Profanity, criticism, or mockery targeting family members

⑦ Threats towards others

⑧ Spamming behavior by repeatedly posting the same content

⑨ Actions that cause discomfort or disgust to the conversation partner or multiple users

⑩ Spreading rumors, using antisocial or public order-violating expressions, or other socially unacceptable language

6) The community operation standards in Article 4 of this "User Guidelines" apply commonly to in-game and external community sites (SNS, Discord). However, detailed operation standards for each community site may follow the guidelines specified in the community.

5. Usage Restriction Measures and Sanction Standards

(1) The "company" may restrict the service usage of "members" who violate the obligations in the "Terms of Use" or the standards specified in this user guidelines to ensure smooth provision of the "game" service.
(2) The types of sanctions imposed when restricting service usage are as follows:
① Mandatory Changes: The "company" reverts or modifies the game data linked to the "member’s” account to a previous state according to the sanction standards.
② Warning: The "member" is notified through means visible within the "game" (inbox, one-line notice, etc.) that they have violated the sanction standards.
③ Permanent usage suspension (permanent ban): The "game" usage of the relevant "account" is permanently restricted.
④ Temporary usage suspension (temporary ban): All or part of the game usage rights for the relevant "account" are restricted for a specified period.
(3) The service usage restriction standards according to the "Terms of Use" and this "User Guidelines" follow the sanction criteria table.

(4) Notwithstanding the provisions of Clause 3 of this Article, the "company" may mitigate or increase sanctions considering the circumstances at the time of the "member’s” violation or its impact on the service.
① In cases where a single violation corresponds to multiple types of restricted use behaviors or when two or more violations are simultaneously identified, the "company" may impose cumulative sanctions for each behavior.
② If the degree of violation of restricted use behavior is severe (such as repeated violations or cases where the negative impact on the "game" environment or other "members" due to the violation is significant), the "company" may impose sanctions up to the maximum level.
(5) When implementing sanctions, regardless of intent, the "company" may retrieve or adjust benefits (items, EXP, etc.) obtained in relation to the violation. For violations such as bug exploitation or use of illegal programs where it is difficult to calculate related benefits, the "company" may reset the "game" usage information or restrict the use of certain content and access environment.
(6) Even in situations not listed in the sanction criteria table, the "company" may apply sanctions according to the severity of actions that violate the "Terms of Use" and related laws.
(7) Separately from the sanctions specified in this Article, the use of the "member’s” "account" may be restricted for the period necessary to investigate the facts and take measures regarding the restricted use behavior.

6. Recovery Principles

(1) In cases where “game” data such as accounts and items are lost or information is changed due to the "company’s” fault or technical errors in the "game" service, recovery is contingent upon the company's verification of data integrity through available records.
(2) "Members" must submit a recovery request to the "company" through 1:1 inquiries within 7 days from the date the problem occurred for recovery to be possible.
(3) The recovery request mentioned in the previous clause must be submitted directly by the "account" holder whose "game" data was lost or changed. Submissions by third parties are not allowed.
(4) The "company" may modify or change the content of the "game" service through patches or updates when necessary for operational, technical, or balance reasons, and will notify such changes within the game service before implementation. However, in cases of bug and error fixes, urgent updates, changes that are not significant, server equipment defects, urgent security issues, or other unavoidable circumstances, notification may be provided after the fact. Recovery is limited for modifications, changes, or deletions of "member" game data resulting from these actions.
(5) Recovery is not possible in the following cases:
① More than 7 days have passed since the problem occurred
② When using a "Guest Account," if the "account" is lost or reset due to loss, reset, or change of the "Smart Device," or deletion of the game client or data from the "Smart Device"
③ Damages caused by the "member’s” own negligence or failure to understand the content specified in the "Terms of Use" and this "User Guidelines", or content provided in in-"game" notices or official community announcements
④ When objective record verification through data is impossible
⑤ Damages due to "account" trading or account theft resulting from the "member’s” careless management of their "account" or allowing third-party use
⑥ Damages arising from issues between "members", such as fraud, without company intervention
⑦ When account termination is carried out through normal procedures and processes
⑧ When "account" usage is restricted based on the sanction criteria specified in Article 5 of this "User Guidelines"

Disclaimer

(1) Blockchain transactions do not take place within the "game," and the "company" is not responsible for any blockchain-related transactions.

<Supplementary Provision>

This User Guidelines will be effective from September 25, 2024.